Mall Services Group LLC Web Site Privacy and Use Policy
ChevyMall Web Site Privacy and Use Policy
Mall Services Group LLC (MSG) manages the ChevyMall e-commerce site under a license agreement with General Motors. Mall Services Group LLC takes your privacy seriously. Please read the following to learn more about our privacy policy. By accessing the ChevyMall Web Site you agree to be bound by the terms set forth in this policy.
We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
What This Policy Covers
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This policy covers how Mall Services Group LLC treats personal information that Mall Services Group LLC collects and receives, including information related to your past use of Mall Services Group LLC products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
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This policy does not apply to the practices of companies that Mall Services Group LLC does not own or control, or to people that Mall Services Group LLC does not employ or manage, nor does it apply to other websites that may be linked to from our website if not owned by us.
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This policy covers appropriate use of this Web Site by users.
Information Collection and Use. General
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Mall Services Group LLC may collect personal information when you register with Mall Services Group LLC, when you visit Mall Services Group LLC pages or the pages of Mall Services Group LLC partners, and when you enter promotions or sweepstakes. Mall Services Group LLC may combine information about you that we have with information we obtain from business partners or other companies.
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When you register we may ask for information such as your name, email address, mailing address, zip code and vehicle interest. For web e-commerce orders we may also ask for your address and credit card number. Once you register with Mall Services Group LLC and sign in to our websites, you are not anonymous to us.
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Mall Services Group LLC collects information about your e-store transactions with us.
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Mall Services Group LLC automatically receives and records information on our server logs from your browser, including your IP address, Mall Services Group LLC cookie information, the page(s) you request and the date and time of your visit.
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Mall Services Group LLC uses information for the following general purposes: to fulfill your requests for products and services, improve our services, contact you, and conduct research.
Information Sharing and Disclosure
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From time to time, we make our mailing list (names and addresses only) and general shopping activity available to reputable companies whose products we believe will be of interest to you and whose privacy practices meet the Direct Marketing Association's privacy standards. We do not share email addresses for this purpose. If you do not want to receive mailings from other reputable companies and prefer that we do not share any information with these companies, please contact us.
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We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
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We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Mall Services Group LLC's terms of use, or as otherwise required by law.
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We transfer information about you if Mall Services Group LLC is acquired by or merged with another company. In this event, Mall Services Group LLC will notify you before information about you is transferred and becomes subject to a different privacy policy.
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Mall Services Group LLC works with vendors, partners, advertisers, and other service providers in different industries and categories of business. We may share your personal information with these entities in order to fulfill your requests for products and services, improve our services, contact you, and conduct research.
Cookies
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Mall Services Group LLC may set and access Mall Services Group LLC cookies on your computer. These cookies are necessary in order to provide e-commerce functions. We may use cookies, pixel tags, web beacons and similar tracking technologies to help provide our products and services, understand and customize your preferences, and display relevant advertising.
California Privacy Rights
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California residents have certain rights regarding the personal information we disclose to third parties for their own marketing purposes. If you are a California resident you have the right to request information from Mall Services Group LLC regarding the manner in which Mall Services Group LLC shares certain categories of your personal information with third parties, for the third parties direct marketing purposes. California law provides that you have the right to submit a request to Mall Services Group LLC at its designated address and receive the following information:
- The categories of information Mall Services Group disclosed to third parties for the third parties' direct marketing purposes during the preceding calendar year; and
- The names and addresses of third parties that received such information, or if the nature of their business cannot be determined from the name, then examples of the products or services marketed.
You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually.
How we Safeguard Your Information:
We maintain reasonable and adequate technical, administrative, and physical security and confidentiality measures designed to help protect your information from unauthorized access or acquisition. We also require by contract (other than in an emergency situations) that third party services providers acting on our behalf or with whom we share your information also undertake to provide such security and confidentiality measures in accordance with industry standards.
How Long We Keep Your Information:
We may keep the information we collect for as long as necessary to provide products or services to you, to operate our business, to enable us to communicate with you, for our safety, research, evaluation of use, or troubleshooting purposes, or to satisfy our legal or contractual obligations. Where required, we will anonymize or dispose of the information we collect when we no longer need it for the uses described above.
We may collect certain information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a consumer or household (“Personal Information”). Personal Information does not include de-identified or aggregated information. Please see the following disclosure regarding what we may collect, use, and share based on your use of the products and services and the consent(s) you have provided to us:
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Identifiers, such as name, postal address, unique personal identifier, internet protocol address, signature, email address, account name, or other similar identifiers.
- Consumers provided this information directly to us or automatically through their interaction with our products or services; GM dealers; service providers; and business partners.
- Consumers provided this information directly to us or automatically through their interaction with our products or services; GM dealers; licensors; service providers; marketing partners; and/or independent third-party sources.
- Provide our products and services; to administer your account(s) and process your payments for products and services; to provide customer and vehicle support and service (such as recall information); for warranty administration and validation; to support dealer transactions; and to comply with legal, regulatory or contractual requirements.
- Protected classification characteristics under California or federal law, such as age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, or veteran or military status.
- For marketing and/or analytics purposes; to customize and improve communication content; and to comply with legal, regulatory or contractual requirements; Internet or other electronic network activity information, including, browsing history, search history, and information regarding a consumer's interaction with an internet website, application, or advertisement.
The CCPA provides certain consumers (i.e., California residents) with specific rights regarding their Personal Information. This section describes the CCPA rights that you may have and explains how to exercise those rights. You have a right not to receive discriminatory treatment for exercising these privacy rights. Right to Opt-Out of the Sale of Personal Information: We have not disclosed or sold Personal Information to third parties for a business or commercial purpose in the preceding 12 months.
Right to Delete Personal Information Collected or Maintained:
You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your request and verify your identity, we will delete your Personal Information from our records, unless an exception under the CCPA applies. In our response to your request to delete, we will specify the manner in which we have deleted your Personal Information or, if we must deny your deletion request, the basis for this refusal.
Exercising Your Rights:
To exercise the rights described above, please submit a verifiable consumer request to us via our contact information located below.
Verifying Your Request:
We cannot respond to your request to know or request to delete if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify your identity or authority to make the request. To verify your identity, we ask that you to provide us with the following information when you submit your request: (1) first name, (2) last name, and (3) phone number or email.
We will use the above information to verify your identity. We will require additional information to verify your identity and fulfill your request depending on the type of request or the information requested by you.
Confidentiality and Security
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We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
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We have physical, electronic, and procedural safeguards to protect personal information about you.
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Mall Services Group LLC compiles with the Payment Card Industry Data Security Standards (PCI DSS) and our site is routinely monitored.
Copyright
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The materials found on the Web Site are protected by the copyright laws of the United States as provided under Title 17 of the U.S. Code and the corresponding laws, publications and regulations regarding the same. The selection, arrangement and presentation of all information, and the overall design of the Web Site are protected hereunder. Permission is granted to you to view and print materials from the Web Site for the non-commercial purpose of viewing, reading and retaining information for your reference. Any other copying, distribution, retransmission or modification of information or materials on the Web Site in any format, without the express prior written permission of Mall Services Group LLC, is strictly prohibited.
No Representations or Warranties; Limitation of Liability
Mall Services GROUP LLC DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH REGARD TO THE WEB SITE, OR ANY MATERIALS, PRODUCTS, INFORMATION OR SERVICE PROVIDED THROUGH THE WEB SITE, OR ANY SITES LISTED HEREIN, AND Mall Services GROUP LLC WILL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION OR YOUR USE OF THE WEB SITE. Mall Services GROUP LLC DOES NOT WARRANT THAT THE WEB SITE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN IT WILL BE CORRECTED. THE WEB SITE IS PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS.
IN NO EVENT WILL Mall Services GROUP LLC OR ITS OWNERS, MANAGERS, OFFICERS, EMPLOYEES, DIRECTORS, AGENTS AND ASSIGNS BE LIABLE, IN LAW OR EQUITY, FOR: ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR INDIRECT DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, OR PERSONAL INJURY, ARISING OUT OF THE USE OF OR INABILITY TO USE THE WEB SITE, OR ANY MATERIALS, PRODUCTS, INFORMATION, OR SERVICES PROVIDED ON THE WEB SITE OR DOWNLOADED FROM THE WEB SITE; OR ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS OR OTHER INACCURACIES IN THE WEB SITE, OR INFORMATION DOWNLOADED THROUGH THE WEB SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, AND AS SUCH THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, Mall Services GROUP LLC’S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
Indemnification
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You agree to indemnify, defend and hold harmless Mall Services Group LLC and its owners, managers, officers, employees, directors, agents and assigns, from and against any and all loss, costs, expenses (including reasonable attorneys' fees and expenses), claims, damages and liabilities related to or associated with your use of the Web Site or any violation of this Web Site Privacy and Use Policy by you.
Governing Law and Jurisdiction
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Your use of this Web Site shall constitute your acceptance of the terms of this Web Site Privacy and Use Policy, which shall be a legally binding contract between you and Mall Services Group LLC This Web Site Privacy and Use Policy shall be governed by and construed in accordance with the laws of the State of California.
Questions and Suggestions
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