Help Center

Placing a Order on the Web

Ordering by Phone, Fax or Regular Mail

Shipping Cost Information

Estimated Shipping Times

Shipping to International locations

Shipping to Canada

Returns & Exchanges

Contact Us


Placing a Order on the Web

When you place a secure order on our website, you will normally receive a confirmation email within 15 minutes. If you are unable to locate your confirmation email, please email or call us for a copy of your confirmation email.

Please note that many of our products are drop shipped from external warehouses. For drop shipped products, your credit card will be charged prior to your order shipment. You will only be charged one shipping fee. We accept Visa, MasterCard and American Express.

Ordering by Phone, Fax or Regular Mail

To place an order by telephone, please call us toll free at 800-558-2550 or at 707-766-6391. ChevyMall Customer Service Representatives are available normal Business days 9:00AM until 3:00PM (Pacific Time) Monday to Thursday. We close at 2:00PM on Fridays and we are closed for most major holidays.

To place an order by fax, you may send your order to 707-766-8400. You will need to either mail a check or money order (see below), or call Customer Service with your credit card information.

To place an order with a check or money order, please mail your order and your payment (including shipping charges) to:
ChevyMall
615 2nd Street
Petaluma, CA 94952

Please include your name, billing address, shipping address, phone number and email address with your check or money order.

Shipping Information

We offer standard ground shipping methods within the 48 states.

Please contact us via phone regarding priority shipments. Not all items can be shipped via priority service. Most art posters may be shipped with priority service.

Your shipment may be sent to you via UPS, U.S Postal Service (USPS), OR Federal Express Ground (FedEx). In the event that we are asked to ship to a PO Box or APO/FPO, we ship via U.S. Postal Service.

To receive a Shipping Estimate: Place the items you would like to order in your Shopping Cart. At the top of your Shopping Cart is a link titled "click here to estimate shipping cost". After clicking this link, you will be prompted to enter in your Country and Zip Code. A personalized shipping quote will then be provided, based upon your Zip Code and items in your Shopping Cart.  

We will do our best to ship your order as soon as possible. We usually ship orders within 2 - 5 business days of an order being placed, provided all items are in stock. We do our best to insure that our website reflects our current inventory, but we cannot guarantee stock availability. If you need your order sooner, please call us to review Priority Shipping options for your order.

Shipping to International locations

To have an order ship outside the 50 United States and U.S. territories: All duties, taxes and customs fees are the responsibility of the customer. You may be billed actual charges for these International duties, taxes and custom fees up to 120 days after your order has shipped from our location. International Orders are shipped via United States Postal Service (NOT UPS or Fed Ex).

International Orders may take 2 - 4 weeks or longer for delivery, depending on the items ordered and the length of time the shipment is held in customs. All International orders except for Canada will have a $80.00 shipping surcharge (per order) in addition to Standard Delivery Charges. No returns will be processed on International Orders. All International orders must be shipped to the billing address unless the order is being shipped to the United States.