Jump To: Shipping Information | Returns & Exchanges
 Ordering Online:
For products displayed online, you may order any products from our online store by adding them to your shopping cart and following the instructions to submit the order. Only credit card orders can be taken online. We accept Visa, MasterCard, and American Express.
The order and payment information you provide will be sent electronically and processed immediately. You will receive an email within 15 minutes confirming your order.
If you do not receive a confirmation email after placing your order, please check your email Spam/Junk Mail folders to make sure the confirmation email did not make it into the wrong folder. If you are unable to locate your confirmation email, please email or call us for a copy of your order. Important note for AOL users: The confirmation email that is automatically sent to your email address after you place an order may be blocked by AOL. You may email us for a copy of your order to save for your records, or use a different email service provider to place your order. We apologize for this inconvenience.
Please note that many of our products are drop shipped from an external warehouse. For drop shipped products, your credit card will be charged prior to your order shipment. Many of our items ship from different locations (you will only be charged one shipping fee, regardless if your order is shipping from multiple locations). For products that ship from our warehouse in California, your credit card will not be charged until your order ships.
Ordering by Phone:
Call us Toll Free at 800-558-2550 or call us directly at 707-766-6391. ChevyMall Customer Service Representatives are available normal Business days 9:00AM until 3:00PM (Pacific Time) Monday to Thursday. We close at 2:00PM on Fridays and we are closed for most major holidays.
Ordering by Fax:
We are happy to fax you an order form that you may fill out and return to us. Our fax number is 707-766-8400
Ordering by Mail:
Please mail your orders to:
ChevyMall
615 2nd Street
Petaluma, CA 94952 USA
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Shipping Charges & Shipping Times:
ChevyMall offers standard ground shipping methods within the 48 states.
Please contact us via phone regarding priority shipments. Not all items can be shipped via priority service. Most art posters may be shipped with priority service.
Your shipment may be sent to you via UPS, U.S Postal Service (USPS), OR Federal Express Ground (FedEx). In the event that we are asked to ship to a PO Box or APO/FPO, we ship via U.S. Postal Service.
Priority Shipments are sent UPS 2 Day Air for most merchandise and U.S.P.S for most art posters. We can not provide priority service to APO/FPO address, Canada, Alaska, Hawaii, & Puerto Rico.
Canada, Alaska, Hawaii, & Puerto Rico shipments are sent via Federal Express or the United States Postal Service (U.S.P.S).
Shipping & Handling Rates:
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Hawaii & Puerto Rico | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
Estimated Shipping Time for Orders:
ChevyMall usually ships within 3 - 5 business days of an order being placed online, provided all items are in stock.
*Priority Shipping:
Please call for Priority Shipping availability for your order.
Large & Overweight Items:
Certain large and overweight items may have a shipping surcharge. The surcharge will be indicated on the product detail page and the shipping surcharge will be added to your order total at check out.
International Order Criteria:
All orders shipped outside the 50 United States and U.S. territories and possessions must meet the following criteria:
The shipping address must be to a complete physical address and you must provide your telephone number. We can not ship to postal box addresses. All duties, taxes and customs fees are the responsibility of the customer. You may be billed actual charges for these International duties, taxes and custom fees up to 120 days after your order has shipped from our location. International Orders may take 2 - 4 weeks or longer for delivery, depending on the items ordered and the length of time the shipment is held in International Customs.Items that have a "drop ship" status may not be able to be shipped internationally. We will advise you if your order cannot ship.All international orders must be paid with either a Visa, MasterCard or American Express credit card.All International orders will have a $80.00 shipping surcharge in addition to the standard shipping. This does NOT apply to Canadian Orders.No returns will be processed on International Orders. All International orders must be shipped to the billing address unless the order is being shipped to the United States.
Canadian orders and orders outside the 48 Continental United States:
Orders shipped to Canada, Alaska, Hawaii and all U.S. territories and possessions are charged an additional US $20.00 in addition to the normal shipping and handling charge. Additional shipping charges for drop ship items may be charged to the customer on a per order basis. We can not ship to post office boxes.
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ChevyMall Guarantee:
At ChevyMall, your complete satisfaction is always guaranteed. If for any reason, you are not happy with your purchase, please return it (in new condition, please) within 45 days. We will gladly exchange it, or refund your money.
Returns and Exchanges:
You MUST email us at customerservice@mallservicesgroup.com OR call our Customer Service Department at 1-800-558-2550 for a Return Merchandise Authorization Number (RMA#) prior to returning merchandise. A Customer Service Representative will give you the correct address to send your return to. ChevyMall is not responsible for lost or stolen return packages.
If we made an error on your order, ChevyMall will gladly reimburse you for return ground shipping charge upon receipt of your merchandise. We do not issue call tags. Shipping reimbursement will be credited back to the original purchase credit card and the correct merchandise will be promptly sent to you.
Merchandise must be returned in its original condition and within 45 days of original purchase (invoice date)
Some items are subject to a 15% restocking charge.
Return merchandise should be packed in its original packaging with a copy of the packing slip.
We recommend return merchandise be shipped with a tracking or delivery confirmation number, either through UPS or regular USPS Mail. We cannot be responsive to your request without your return in hand.
A credit for the cost of the returned merchandise will appear on the original credit card used to purchase the item(s). Sorry, we cannot be responsible for bank charges for overdrafts. Please allow 1-2 billing cycles for the credit to appear on your statement.
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