For products displayed online, you may order any products from our online store by adding them to your shopping cart and following the instructions to submit the order. Only credit card orders can be taken online. We accept Visa, MasterCard, and American Express.

The order and payment information you provide will be sent electronically and processed immediately. You will receive an email within 15 minutes confirming your order.

Ordering by Phone:
Call us Toll Free at 1-800-558-2550 or 1-707-766-6391. ChevyMall Customer Service Representatives are available normal Business days 9:00AM until 3:00PM (Pacific) Monday thru Thursday. We close at 2:30PM on Fridays and before most holidays.

Ordering by Fax:
We are happy to fax you an order from that you can fill out and return to us. Our fax number is 707-766-8400

Ordering by Mail:
Please mail your orders to:
ChevyMall
625 2nd Street
Suite 210
Petaluma, CA 94952 USA
.

ChevyMall offers standard ground shipping methods within the 48 states.

Please contact us via phone regarding priority shipments. Not all items can be shipped via priority service and we want to insure that inventory is available.

Most standard shipments are sent Federal Express Ground, unless the delivery address is a post office box or APO/FPO. In the event that we are asked to ship to a PO Box or APO/FPO, we ship via U.S. Postal Service first class mail.

Priority Shipments are sent Federal Express 2 Day Air. We can not provide priority service to post office boxes, APO/FPO address, Canada, Alaska, Hawaii, & Puerto Rico.

Canada, Alaska, Hawaii, & Puerto Rico are sent via Federal Express or the United States Postal Service.

ChevyMall Shipping and Handling Rates:

Order Amount	Standard	Priority*	Canada, Alaska, Hawaii & Puerto Rico
$0.01- $14.99	$7.95	$27.95	$17.95
$15.00-$39.99	$8.95	$28.95	$18.95
$40.00-$74.99	$10.95	$30.95	$20.95
$75.00-$99.99	$12.95	$32.95	$22.95
$100.00-$124.99	$15.95	$35.95	$23.95
$125.00-$149.99	$18.95	$38.95	$28.95
$150.00-$199.99	$20.95	$40.95	$30.95
$200.00-$299.99	$22.95	$42.95	$32.95
Over $300.00	9% of total order	9% of total order + $20	9% of total order + $10

Shipping Time
ChevyMall usually ships within 2 business days of an order being placed online provided all items are in stock.

*Priority Shipping
Please call for Priority Shipping availability for your order.

Large & Overweight Items
Certain large and overweight items may have a shipping surcharge. The surcharge will be indicated on the product detail page and the shipping surcharge added at check out.

In the event that you're placing an order from a country outside of the U.S., the order must meet the following requirements:

International Order Criteria
All orders shipped outside the 50 United States and U.S. territories and possessions must meet the following criteria:

• We can only ship to a physical address. We can not ship to postal box addresses.

• Merchandise value of order must meet or exceed US $250.00. Canada is excluded from this requirement.
  

• All duties, taxes and customs fees are the responsibility of the customer.
  

• Items that have a "drop ship" status cannot be shipped internationally.
  

• All international orders must have a complete physical address including country and telephone number.
  

• All international orders must be paid with either a Visa, MasterCard or American Express credit card.
  

• All International orders will have a $80.00 shipping surcharge in addition to the standard shipping.
  

• No returns will be processed on International Orders.
  

• All International orders must be shipped to the billing address unless the order is being shipped to the United States.

Canadian orders and orders outside the 48 Continental United States please note the following:

• Orders shipped to Canada, Alaska, Hawaii and all U.S. territories and possessions are charged an additional US $15.00 in addition to the normal shipping and handling charge.

• Additional shipping charges for drop ship items will be charged to the customer on a per order basis.

• We can not ship to post office boxes.

At ChevyMall, your complete satisfaction is always guaranteed. If for any reason, you are not happy with your purchase, please return it (in new condition, please) within 45 days. We will gladly exchange it, or refund your money.

Returns and Exchanges
Please call our Customer Service Department 1-800-558-2550 for a Return Merchandise Authorization Number before returning merchandise.

If we made an error on your order, ChevyMall will gladly reimburse you for your reasonable return ground shipping charge upon receipt of your merchandise. We do not issue call tags. Shipping reimbursement will be credited back to the original purchase credit card and the correct merchandise will be promptly sent to you with no shipping charge.

Merchandise must be returned in its original condition and within 45 days of original purchase (invoice date)

Some items may be subject to up to a 15% restocking charge.

Return merchandise should be packed in its original packaging (outside shipping package, if in suitable condition) with a copy of the packing slip and a short note explaining the reason for the return or exchange.

We highly recommend return merchandise be shipped through UPS who will provide a tracking number and insurance automatically with each shipment. US Priority Mail is also acceptable with delivery confirmation. We cannot be responsive to your request without your return in hand. We would hate if something happened to your return in transit and you were unable to track it!

A credit for the cost of the returned merchandise should appear on the original credit card used to purchase the item(s). We will be happy to send you a replacement item prior to the item being returned to us, but we will charge your credit card for the replacement shipment. When we receive the returned merchandise, your account will be issued a credit. Sorry, we cannot be responsible for bank charges for overdrafts. Please allow 1-2 billing cycles for the credit to appear on your statement.