Returns & Exchanges
At ChevyMall, your complete satisfaction is always guaranteed. If for any reason, you are not happy with your purchase, please return it (in new condition, please) within 45 days. We will gladly exchange it, or refund your purchase.
To return or exchange an item, you MUST email us at firstname.lastname@example.org OR call our Customer Service Department at 800-558-2550 for a Return Merchandise Authorization Number (RMA#) prior to returning merchandise. A Customer Service Representative will give you the correct address to send your return to. ChevyMall is not responsible for lost or stolen return packages.
If we made an error on your order, ChevyMall will gladly reimburse you for return ground shipping charge upon receipt of your merchandise. We do not issue call tags in most cases. Shipping reimbursement will be credited back to the original purchase credit card and the correct merchandise will be promptly sent to you. Merchandise must be returned in its original condition and within 45 days of original purchase (invoice date).
Some items are subject to a 15% restocking charge.
We recommend return merchandise be shipped with a tracking or delivery confirmation number, either through UPS or regular USPS Mail.
A credit for the cost of the returned merchandise will appear on the original credit card used to make your purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.